Due to COVID-19 related international mail service disruptions, your order may be delayed or suspended. Please view the list of affected countries to see if your order is affected.
International shipments can take up to 4-6 weeks to be delivered. Tracking updates may not always populate in real time on your tracking link via USPS. Once a package enters into your country, it may be transferred into your local postal system for further updates. Please visit your local postal service site and use the same tracking number to find further details. If you still have not received your order at the end of 6 weeks, please let us know by sending an email to swagstore@netlify.com for assistance!
On some international orders, additional taxes, duties and other fees upon receipt of the shipment may be required or applied during the customs clearance process. This is unfortunately not under our control and impacted by country regulations for importing goods into a new country. The shopper will be responsible for paying any additional fees imposed as part of the customs process. Thanks for your understanding!
We want you to love your gear as much as we do. We will accept returns and exchanges of items in their original, unworn condition. Although we will not charge re-stocking fees, you will be responsible for shipping your item back to our facility.
Worn, used, or altered merchandise will not be accepted for return or exchange.
A return or exchange is as simple as sending an email to swagstore@netlify.com that includes the following information:
We will respond with authorization and instructions that will help ensure your return/exchange is processed as quickly as possible. When shipping items back we recommend using a traceable carrier like USPS, UPS, or FedEx — we are not responsible for items not received.